Effective Date: July 5th, 2019
Information we collect
We collect Personal Information as follows:
When you register an account with Kahu Surf School, we collect your first and last name, phone number and email address.
We collect photos, videos, audio and other multimedia containing your image and voice that are uploaded to Kahu Surf School by our surf instructors.
If you purchase or express interest in products through Kahu Surf School, such as photos, videos, we collect information that you provide to us, such as your first and last name, phone number, and email address.
We collect information such as your name, email address, phone number and reservation data obtained from other sources, such as our clients or through third parties, who you provided this information to. For example, a reservation website may provide information to us about you and your lessons. Additionally, we may correlate this data with your activity on Kahu Surf School.
If you connect your Kahu Surf School account to social media, review websites or other third party services, we collect all publicly available information from such services.
If you connect your Kahu Surf School account to a Stripe account for the purpose of send payments, all transactions posted to such account and the last 4 digits of any associated bank account number are displayed within Kahu Surf School for your ease and are visible to us but are not otherwise collected or used by Kahu Surf School.
If you contact us for support, to participate in surveys, or voluntarily post in our blogs, we collect any Personal Information you provide about yourself
We collect anonymous information from you, which may be provided to us by a third party pursuant to section 3, including but not limited to:
Information concerning how you use Kahu Surf School, such as what you click and where you navigate, and metrics and other types of statistical data. For example, we collect statistics concerning activities, ratings and sales facilitated through Kahu Surf School and how often certain data is viewed or shared through social media.
Kahu Surf School diagnostic information including logs, error reports and events and the type, number, date and page relating to this information.
Geolocation data concerning where you are located when accessing Kahu Surf School.
Information concerning how you access Kahu Surf School, for example, computer operating system and web browser, type of mobile device and device identifier, device settings and IP Address.
How we Use Your Information
We use your Personal and Anonymous Information internally to provide Kahu Surf School to you, to understand your needs and the needs of our clients and to provide you with better service and information, in particular to:
Generate and analyze information about our users so we can better understand them and how they use Kahu Surf School and draw trends and predictions based on this information.
Establish and maintain your Kahu Surf School account and to protect the security of your account.
Contact you in connection with your activities on Kahu Surf School, such as delivering photos and videos you purchased, and to resolve payment issues, such as refunds and chargebacks.
Contact you with marketing or promotional content on behalf of our clients or Kahu Surf School if you previously consented to such contact. For example, we may send you an offer to purchase photos from Kahu Surf School relating to an activity you participated in.
Provide customer and technical support and to resolve customer issues.
Inform you of changes to Kahu Surf School, such as outages, suspensions or other material changes.
Third Parties we Disclose Information to
We disclose Personal and Anonymous Information to third parties, who may be located in a foreign jurisdiction and subject to foreign laws, as follows:
If photos or video of you are uploaded to Kahu Surf School, your image and voice can be disclosed through Kahu Surf School by our clients to anyone with a link to the photo, video or album. For example, a client may use Kahu Surf School to email photos of a trip to all people on that trip.
We may disclose your Personal and Anonymous Information to third parties for customer support and feedback, analyzing Kahu Surf School functionality and technical issues, tracking use of Kahu Surf School and generating reports and data models that we use to improve Kahu Surf School.
We may disclose your Personal and Anonymous Information to our parent companies, affiliates, subsidiaries or contractors for internal purposes (as described above).
We disclose your credit card or debit card and billing information to third parties for payment processing and fraud prevention purposes and that will be transferred to such third parties using TLS (transport layer security).
To respond to inquiries from law enforcement or to defend our rights or the rights of others.
Kahu Surf School is not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13. If we learn that we inadvertently collected Personal Information from a child under the age of 13, we will delete that information as quickly as possible. If you are a parent or guardian of a child who you believe provided Kahu Surf School with Personal Information without your consent, please contact Kahu Surf School at firstname.lastname@example.org.
Web Beacons and Cookies
Third Party Software and Services
California Do Not Track Disclosure
Do Not Track, or DNT, is a web browser setting that requests that a web application disable its tracking of you. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers and other web services you encounter while browsing to stop tracking your activity. Currently, there is no DNT technology standard and, as a result, Kahu Surf School does not respond to DNT signals.
California “Shine the Light” Right
If you are a California resident, California Civil Code Section 1798.82 grants you the right to request Kahu Surf School’s disclosure of the categories of personal information we provided to third parties, and the names and addresses of these third parties, for direct marketing purposes during the preceding calendar year. If you are a California resident and would to make this request, please contact us at email@example.com or:
Obtaining or Changing Collected Information
You may contact Kahu Surf School to obtain a copy of any personal information we have collected about you, the production of which may be subject to a fee as permitted by applicable law. In addition, you may contact Kahu Surf School to correct or delete such information, except to the extent that retention is necessary for our legitimate business purposes, required by applicable law, in the control of a third party or where correction or deletion is not technically feasible.
If you have any questions or would like to access or change your information via email, please contact us at firstname.lastname@example.org.
Information Storage and Retention
While Kahu Surf School is a Canadian company, the data you provide through Kahu Surf School is stored and processed by third parties in countries around the world. You authorize Kahu Surf School and third parties acting on Kahu Surf School’s behalf to use and process your data in any country of their choosing, which may cause your data, including personal and anonymous information, to be subject to privacy protections and legal rights that may not be equivalent to those in your country.
Your personal information is retained until you request its deletion pursuant to section 9 or until Kahu Surf School no longer requires such information for the purpose for which it was collected.
Change of Ownership or Business Transition
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Kahu Surf School uses industry standard SSL (secure socket layer) encryption to transfer information.
We communicate with our users primarily by email. If you would like to change the email preferences we associate with you (for example, unsubscribing from receiving certain types of email) you may do so by clicking a link within emails that we send to you or, if no link is available, by replying with “unsubscribe” in the email title or body.